Refund Policy
miranethsavoa Financial Services
Last Updated: January 15, 2025
At miranethsavoa, we're committed to your satisfaction with our budget essentials platform and financial education services. This comprehensive refund policy outlines our procedures, timelines, and conditions for processing refunds across all our services.
We believe in transparency and fairness. That's why we've created this detailed guide to help you understand your rights and our processes when it comes to refunds and service adjustments.
Refund Eligibility & Conditions
Our refund policy applies to various scenarios, each with specific conditions and timeframes. Understanding these criteria helps ensure a smooth refund process for eligible requests.
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Educational Course Refunds: Full refunds available within 14 days of purchase if less than 25% of content has been accessed. Partial refunds may apply for courses completed between 25-50%.
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Subscription Services: Monthly subscriptions can be cancelled anytime with refunds prorated to the unused portion. Annual subscriptions qualify for full refunds within the first 30 days.
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Premium Tools Access: Refunds available within 7 days if technical issues prevent proper functionality, provided our support team cannot resolve the issues within 48 hours.
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Consultation Services: Full refunds available if cancelled 48 hours before scheduled appointment. No refunds for completed consultations unless service quality standards were not met.
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Digital Products: Refunds considered within 10 days of purchase if products are defective, significantly different from description, or inaccessible due to technical issues.
Important Note
Refunds are not available for services that have been fully consumed, downloadable content that has been accessed beyond our fair use policy, or custom financial planning services that have been delivered as specified.
We evaluate each refund request individually, considering the specific circumstances and our commitment to customer satisfaction. Our goal is to find fair solutions that work for both parties.
Step 1: Request Submission
Submit your refund request through our customer portal or by contacting our support team at info@miranethsavoa.com. Include your order number and reason for the refund request.
Step 2: Review Process
Our team reviews your request within 2-3 business days, checking eligibility criteria and usage patterns. We may contact you for additional information if needed.
Step 3: Decision & Processing
Once approved, refunds are processed within 5-7 business days to your original payment method. You'll receive confirmation via email with transaction details.
Step 4: Completion
Depending on your bank or payment provider, refunds typically appear in your account within 3-10 business days after processing. Credit card refunds may take longer during peak periods.
Processing Times by Payment Method
Credit Cards: 5-10 business days | Debit Cards: 3-7 business days | PayPal: 2-5 business days | Bank Transfers: 7-14 business days. International transactions may require additional processing time.
We understand that financial situations can change, and we strive to be flexible while maintaining fair policies for all our customers. If you have questions about your specific situation, don't hesitate to reach out to our customer service team.
For services purchased as part of a bundle or promotional package, refunds are calculated based on the individual component values at the time of purchase. We maintain detailed records of all transactions to ensure accurate refund calculations.
Questions About Refunds?
Our customer service team is here to help you understand our refund policy and assist with your specific situation. We're committed to finding solutions that work for everyone.